VELORA Terms of Service
Last updated: October 11, 2026
1. Overview
Welcome to VELORA. These Terms of Service govern your access to and use of our website, online store, and services.
Throughout these Terms, the words “we,” “us,” and “our” refer to VELORA. VELORA offers this website, including all information, tools, products, and services available through it, to you subject to your acceptance of these Terms.
By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service and any policies referenced within them. If you do not agree, please do not use our website or services.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or that you have the necessary consent from a parent or legal guardian.
You agree to use our website only for lawful purposes. You must not use our services to engage in fraudulent activity, violate applicable laws, interfere with website security, or infringe upon the rights of others.
We reserve the right to take reasonable steps to protect our website, customers, and business against misuse, fraud, or unauthorized activity, subject to applicable law.
3. Products and Product Information
VELORA aims to present product descriptions, photographs, features, specifications, and other information as accurately as reasonably possible.
Product images are provided for illustrative purposes. Actual product appearance, packaging, accessories, colors, or minor details may vary from the images shown.
We make reasonable efforts to ensure product information is accurate; however, we do not guarantee that every description, image, or other website content will always be complete, current, or error-free.
Our beauty and personal-care devices are intended for their stated purposes and should be used according to the manufacturer's instructions. Product descriptions are not medical advice, and no product is guaranteed to produce a particular cosmetic result.
4. Prices, Discounts, and Taxes
All prices and currencies will be displayed as indicated on our website. Unless otherwise stated, our advertised base prices are in United States dollars (USD).
Prices, promotions, and product availability may change without notice, except where applicable law requires otherwise.
Promotional offers, including first-order discounts, may be subject to stated eligibility requirements, exclusions, or expiration dates. The applicable terms will be communicated with the offer.
Taxes, duties, customs charges, and other applicable fees may be added at checkout or assessed by the relevant authorities, depending on the destination and applicable law. Any charges that we are legally required to disclose will be presented in accordance with applicable requirements.
We reserve the right to correct genuine pricing or listing errors and to contact you if an error affects an order. Any cancellation or correction will be handled in accordance with applicable law.
5. Orders and Acceptance
When you place an order, you are submitting a purchase request to VELORA.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, product unavailability, or genuine pricing errors, subject to applicable law.
If we cancel an order after payment has been collected, we will arrange any refund required for the cancelled purchase.
Please ensure that your shipping address, contact details, and order information are accurate when completing checkout. We may be unable to change an order after it has entered fulfillment.
6. Payment
Payments must be made using the payment methods offered at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.
Orders may be subject to payment verification and fraud-prevention checks. We will handle payment-related information according to our Privacy Policy and applicable law.
7. Shipping, Delivery, and Fulfillment
VELORA may use third-party suppliers and fulfillment partners, including CJdropshipping, to source, prepare, and ship products to customers.
Shipping estimates, available delivery methods, and tracking information will be provided where available. Delivery timeframes are estimates unless expressly stated otherwise and may be affected by customs processing, carrier operations, weather, or other circumstances.
We will make reasonable efforts to assist customers whose orders are delayed, appear lost, or have tracking problems. Please contact us if your order has not arrived within the stated estimated delivery timeframe.
Using a third-party supplier does not remove any obligations VELORA has to its customers under applicable law. Nothing in these Terms excludes any mandatory rights or remedies available to you.
8. Returns, Refunds, and Cancellations
Our Refund and Return Policy explains the process for requesting a return, refund, or cancellation.
Eligible return requests must generally be submitted within 30 days of delivery, subject to the terms of our Refund and Return Policy and any additional rights required by applicable law.
Customers should contact VELORA before returning a product and follow the return instructions provided. Please do not send products directly to a supplier or fulfillment warehouse unless we have authorized that return destination.
Orders may enter fulfillment shortly after purchase, so cancellation requests should be submitted as soon as possible. Cancellation may not be possible once an order has been processed or shipped. Any applicable statutory cancellation rights remain unaffected.
For damaged, defective, incorrect, or undelivered products, please contact us so we can review the circumstances and explain the available resolution.
9. Third-Party Services and Suppliers
Our website and business operations may rely on third-party services, payment processors, shipping carriers, and product suppliers.
These third parties may have their own terms and policies. Your use of third-party services may be subject to those terms where applicable.
Although we may rely on third parties to fulfill orders, VELORA remains responsible for addressing customer inquiries and meeting its obligations under applicable consumer protection laws.
We are not responsible for the independent content or privacy practices of third-party websites, but we will take reasonable steps to work with relevant providers when necessary to address order-related issues.
10. Accuracy of Website Information
We may occasionally publish information containing typographical errors, inaccuracies, or omissions concerning product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors and update information when appropriate, subject to applicable law and any obligations arising from orders already placed.
We are not required to update every item of information on the website unless applicable law requires it.
11. Intellectual Property
All original content on the VELORA website, including our brand identity, logo, written content, graphics, and website design, is owned by VELORA or used with permission, unless otherwise indicated.
You may not reproduce, distribute, modify, or commercially use protected content from our website without prior authorization, except where permitted by law.
Third-party trademarks, product images, and materials remain the property of their respective owners.
12. User Feedback and Submissions
If you submit reviews, suggestions, feedback, or other content to VELORA, you confirm that you have the right to submit that content and that it does not unlawfully infringe another person's rights.
You must not submit fraudulent, misleading, abusive, unlawful, or knowingly false content.
Where you grant us permission to use submitted content, that permission will be subject to applicable law and any terms communicated when the content is submitted.
We will not knowingly present fabricated customer reviews as genuine customer experiences.
13. Privacy and Personal Information
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that your information may be processed as necessary to operate our store, fulfill orders, process payments, provide customer support, and meet legal obligations, subject to our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for further details about personal information, third-party service providers, and your available privacy rights.
14. Errors, Misuse, and Suspension of Access
We may restrict or suspend access to our website or services where reasonably necessary to address fraud, security threats, unlawful conduct, or violations of these Terms.
Any such action will be taken subject to applicable law and will not remove mandatory consumer rights.
15. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, our website and services are provided on an “as available” basis. We do not guarantee uninterrupted, secure, or error-free website access at all times.
Nothing in these Terms excludes or limits liability, warranties, or remedies that cannot legally be excluded or limited, including mandatory consumer protection rights.
To the extent permitted by applicable law, VELORA will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be limited.
Nothing in this section limits liability for matters that applicable law prohibits us from limiting.
16. Indemnification
To the extent permitted by applicable law, you agree not to misuse our website or services in a manner that unlawfully harms VELORA or others.
Nothing in this section requires you to waive any statutory rights or indemnify VELORA for obligations that cannot legally be transferred to you.
17. Governing Law
These Terms will be interpreted in accordance with the laws applicable to VELORA's business, without depriving consumers of mandatory protections provided by the laws that apply to their purchases.
Any dispute will be handled by the courts or dispute-resolution processes with appropriate jurisdiction, subject to applicable law.
Before publishing this section, VELORA should confirm its legal business location and the appropriate governing-law wording.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date where appropriate.
Changes will apply as permitted by law. Your continued use of the website after updated Terms are posted constitutes acceptance only to the extent such acceptance is legally effective.
19. Contact Information
If you have questions about these Terms of Service, an order, or our store policies, please contact:
VELORA Customer Support
Email: infovelorabeauty45@gmail.com
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.